Shipping policy
Last Updated: June 2026
SHIPPING POLICY
Thank you for shopping with Outland.
We are committed to providing reliable shipping services and keeping our customers informed throughout the fulfillment process.
ORDER PROCESSING
All orders are processed within 1-3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, holidays, promotional events, or unforeseen circumstances, processing times may be extended. If a significant delay occurs, we will make reasonable efforts to notify affected customers.
UNITED STATES SHIPPING
Estimated delivery time for orders shipped within the United States is typically between 5-12 business days after the order has been processed and dispatched.
Please note that delivery estimates are not guaranteed and may vary depending on carrier performance, weather conditions, peak seasons, customs inspections, or other factors beyond our control.
INTERNATIONAL SHIPPING
We proudly ship to customers worldwide.
Estimated delivery times for international orders typically range between 10-30 business days depending on the destination country, local postal services, customs procedures, and carrier availability.
Certain remote locations may require additional delivery time.
CUSTOMS, DUTIES AND TAXES
International shipments may be subject to customs duties, import taxes, VAT, or other governmental fees imposed by the destination country.
These charges are determined by local authorities and are the sole responsibility of the customer.
Outland has no control over these charges and cannot predict their amount.
TRACKING INFORMATION
Once your order has been shipped, tracking information will be sent to the email address provided during checkout whenever tracking is available.
Please allow up to 72 hours for tracking information to update after shipment.
DELIVERY DELAYS
While we strive to ensure timely delivery, Outland is not responsible for delays caused by:
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Shipping carriers
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Customs inspections or clearance procedures
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Severe weather conditions
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Natural disasters
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Labor disputes
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Government actions
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Public holidays
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Incorrect shipping information provided by the customer
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Any other circumstances beyond our reasonable control
LOST, STOLEN OR DELIVERED PACKAGES
Once a package has been marked as delivered by the shipping carrier, Outland is not responsible for lost or stolen packages.
Customers are encouraged to ensure that shipping addresses are accurate and secure.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information during checkout.
If an incorrect address is provided and the package is returned to us, additional shipping charges may apply before the order can be reshipped.
SHIPPING RESTRICTIONS
We reserve the right to refuse shipment to certain countries, regions, or jurisdictions where shipping services are unavailable, restricted, or prohibited by law.
CONTACT US
If you have any questions regarding your shipment, delivery status, or tracking information, please contact us:
Website:
https://shopoutland.com